Common questions about access, passwords, permissions, and where to find maintainers. For step-by-step screen help, use the header ? on the live Admin page.
Help and support channels
Figure: Help Center topics — FAQ, Contact support, Support agent chat.
| Channel | When to use it |
|---|---|
| Header ? in Admin | How a specific screen works (mapped article). |
| Help Center search | Find any published article by keyword. |
| Contact support | Email your internal admin with reproduction steps. |
| Support agent chat | Live Tawk.to chat when configured. |
Access and sign-in
| Question | Answer |
|---|---|
| I cannot sign in | Confirm the account is Active, email/password are correct, and you use the right Admin URL. Use Forgot password or ask an internal admin to reset or unlock. |
| Password reset email never arrives | Check spam; in local dev open Mailpit. Production needs SMTP configured for the deployment. |
| Session expires quickly | Company policy and cookie settings apply; sign in again. Do not share session cookies. |
Navigation and permissions
| Question | Answer |
|---|---|
| I do not see a menu item | Sidebar leaves require FunctionId View on that module. Permissions come from Profile plus optional user overrides in Users → Permissions. An admin updates Profiles or your user row. |
| I see a button but get “Access denied” | Add / Edit / Delete are separate columns — View alone is not enough. Ask an admin to grant the operation on that function. |
| What is the difference between Profiles and Users? | Profiles (/admin/roles) define defaults; Users (/admin/users) assign a profile and can override permissions per person. |
Data and audit
| Question | Answer |
|---|---|
| Who changed a user or role? | Open Application logs — filter by Category User/Role and date range. |
| Can I undo deleting a user? | No — Users Delete is a hard-delete (EliminarInformacionDeUsuario). |